Frequently Asked Questions
Everything corporate clients and vendors usually ask before they sign up.
For Corporate Clients
Is the platform really free?+
Yes. Clients pay nothing. Submit briefs, receive proposals, compare side by side, and award vendors at no cost.
What's the minimum RFQ scope?+
Anything from a single creative deliverable to a full annual marketing retainer. The RFQ form scales the question set to your scope.
Can multiple departments use one company account?+
Yes. Invite teammates from procurement, brand, and marketing under a single corporate account with role-based permissions.
How do you protect our RFQ from leaking to competitors?+
RFQs only route to vendors verified in the relevant subcategory. Vendors agree to platform NDAs as part of onboarding.
For Vendors
How are briefs matched to me?+
By your declared subcategories, capacity bracket, city coverage, and tier. Premium Verified vendors see briefs first.
Can I decline an RFQ?+
Yes. Decline within 24 hours so we can re-route. Repeated late declines affect your response reliability score.
Do I lose my tier if I miss an SLA?+
One miss is a warning. Three within 90 days drops you a tier. Tier is earned continuously, not just at onboarding.
Can I subscribe annually?+
Yes. Annual subscriptions save the equivalent of two months on every tier.
About the Platform
Is Fidelen Saudi-owned?+
Yes. Smart Applications for Digital Marketing Co. Ltd., headquartered in Riyadh.
Do you support Arabic-only briefs?+
Fully. The platform is bilingual by design: every RFQ, proposal, and message renders in both languages.
Are payments processed on the platform?+
Phase 1 focuses on sourcing. Phase 2 introduces in-platform contracts and milestone-based escrow.